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Feefo Reviews - Average 99% (3121 reviews) 
| Date | Score | Customer Comment | Our Response |
|---|---|---|---|
| 11-Dec-2025 |
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What can I say ?! This was one of the best customer experiences I have ever had across the board. Let's start from the website. It took me two seconds to realise my search was over. The rings looked great, better than anything else I had seen and there was plenty of choice, but this was... Read More. What can I say ?! This was one of the best customer experiences I have ever had across the board. Let's start from the website. It took me two seconds to realise my search was over. The rings looked great, better than anything else I had seen and there was plenty of choice, but this was not even the best thing. I had the pleasure to be assisted by Cos. He was very friendly and kind. He offered so much advice on everything. I learned so much about diamonds during that 15/20 mins call. We went over every customization option, what it meant and how it would affect the quality of the ring and the price, he didn't try to upsell, so that made it very natural. He went above and beyond to send me a sample for the proposal with such a short notice and I'll forever be grateful because it meant I could make the proposal on time for our anniversary He was very patient throughout the process and showed so much competence and kindness. Finally she really liked the ring so that was a perfect choice !!! Thank you!! |
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| 09-Dec-2025 |
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Perfect service, big thank you to Baldeep | |
| 08-Dec-2025 |
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Fantastic communication and very high quality ring | |
| 04-Dec-2025 |
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Very Good and polite with attention to the detail I require | |
| 03-Dec-2025 |
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From the online information to the advice when I phoned in my order I was very happy with the company . I did already have a ring from them although I did not buy the original ring direct from them . Then when my new ring arrived I was delighted with the design , the quality and the fit . | |
| 24-Nov-2025 |
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Outstanding customer service. Very friendly, informative and always ready to help. My fiance wanted a smaller size and different style and we were invited to come in a try on different fits and styles. She found the ring she wanted. Our ring was in perfect condition when it arrived and was very... Read More. Outstanding customer service. Very friendly, informative and always ready to help. My fiance wanted a smaller size and different style and we were invited to come in a try on different fits and styles. She found the ring she wanted. Our ring was in perfect condition when it arrived and was very tastefully wrapped. We are both very happy with our purchase. Great value at a very reasonable price. Really recommend buying from Samara James. |
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| 22-Nov-2025 |
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Excellent every step of the way | |
| 19-Nov-2025 |
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Very knowledgeable team | |
| 15-Nov-2025 |
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Great service | |
| 14-Nov-2025 |
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Excellent service. Received emails at every stage. | |
| 13-Nov-2025 |
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Couldnt ask for more, helpful team, amazing communication, delivered earlier than expected. the quality and workmanship of the product is amazing. | |
| 10-Nov-2025 |
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They called me to double check all was correct before placing the order...personal touch. | |
| 06-Nov-2025 |
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Looks fantastic | |
| 06-Nov-2025 |
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See previous comments | |
| 06-Nov-2025 |
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My order was put through and dispatached in record time due to the Urgency Rob kept me updated at every step until the order was in my hand, second to none for quality and such a personal service. | |
| 03-Nov-2025 |
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Personalised service from the staff. | |
| 29-Oct-2025 |
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Provided within the timeline mentioned on the website and excellent communication throughout. | |
| 26-Oct-2025 |
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Service was excellent. Good communication. | |
| 23-Oct-2025 |
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First rate service from Samara James. I purchased a new diamond Engagement Ring for my wife for our 40th Wedding Anniversary to replace the one I bought 42 years ago ... Samara James were super efficient and kept me updated on the progress of my order, which actually arrived earlier than I... Read More. First rate service from Samara James. I purchased a new diamond Engagement Ring for my wife for our 40th Wedding Anniversary to replace the one I bought 42 years ago ... Samara James were super efficient and kept me updated on the progress of my order, which actually arrived earlier than I anticipated. The whole process went really smoothly and I would strongly recommend them ... | |
| 21-Oct-2025 |
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Superb service from start to finish. | |
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